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What you need to know:
1.) Who is responsible for your data
ISON Management LTD is responsible for your data. Our registered address is Helford House, Hook Heath Road, Woking, Surrey, GU22 0QE.
Our United Kingdom Company Registration Number is 08567441.
We are the data controller of all data which we collect from you, and as such we control the ways your personal data is stored and the purposes of its use.
2.) Personal data we collect about you
Depending on which products and services of ours that you use, we might collect the following kinds of information about you:
|Information Type||We use this information to|
|Your name and contact details||Create your account|
|Your email address and telephone number||Provide you with a quote|
|Home or business address||Book your travel|
|Your travel with us||Book travel|
|Other services bought from us||Provide you with other services, such as visa or passport renewal support|
|Sensitive information about your health||Book services such as special meals or ensure wheelchair access|
|Other passenger information||Book travel for other passengers included on your booking|
In order to provide our services, we may also require passport and or visa information.
Payment card details – your payment information is stored and protected in accordance with best industry practice.
3.) Use of your personal data
We can and will only use your data for one or more of the following reasons:
We will never unfairly put our legitimate interests above what is best for you.
3b.) What we use your personal data for
Below is a table of examples of situations that require use of your personal data.
|What we use your personal data for||Legal grounds for using it||Our legitimate interests|
|To provide services||To enable contract fulfilment with your consent||Keeping your records up to date|
|To communicate and manage our relationship with you||To help identify customers for new products or services||Managing your travel bookings|
|To improve client experience||Keeping essential visa and passport information on file||To simplify travel booking process|
|To meet health and safety responsibilities||Keeping sensitive medical details to understand client needs||Special meal requirements or wheelchair assistance|
|Support Public Bodies||Keeping essential visa and passport information on file||Supplying passport information to national immigration services|
|To respond to complaints||To manage our relationship with you||Access of previous booking details in order to investigate issues|
|Business Processes and fulfilling administrative purposes||To effectively make and manage travel bookings||Making and amending bookings|
|Brand development and / or product testing||To help identify customers for new products or services||Marketing emails and testing of new database software|
4.) How we use your data to personalise our service that we offer to you
We use data to try and understand more about you and your preferences. We store data supplied by you in order to fulfil and improve our customer service obligations to you.
Examples of where we do this are:
Please note: If you ask us to stop sending you marketing emails, we will keep a note of your data in order to make sure that we adhere to your request.
5.) Period of time that we keep your data
We will keep your personal data for as long as we need it. This will depend on what we are using it for. We will actively review data we hold and, where we find there is no longer a customer, legal or business need for us to hold it, we will dispose of it securely.
6.) How we protect data
We protect data against unauthorised access, unlawful use and accidental loss. We keep security measures under review and adhere to industry standards.
7.) Sharing Data
We share personal data with the following:
8.) Your rights
You are entitled to see copies of all personal data held by us, and to amend or delete such data.
You can limit or object to the processing of your data.
You can withdraw consent for storage of your data at any time.
9.) How can I contact you?
If you would like more information, or would like to raise any queries with us in relation to your information, please write to us at the following address:
Data Protection Officer
ISON Management Ltd
Hook Heath Road
10. Changes to this Privacy Notice
We will check this policy from time to time and post any changes here.
We may also let you know about these changes by email, voicemail, text or media message.
11. Resolving Privacy Issues
We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner’s Office at any time. You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.