L. A.



The following privacy policy applies from 21st May 2018


We, ISON Management Limited, utilise your personal data to provide our travel services to you. In this Privacy Policy, we have described how we collect; store and use your data. We take our responsibilities seriously regarding the protection of your personal data. There are steps you can take to control what we do with your data these are explained in this Privacy Policy.


When we refer to personal data in this Privacy Policy, we mean personal data which identifies you or which could be used to identify you: such as your name and contact details; your travel arrangements and booking references or your passport and visa information.


What you need to know:


1.)  Who is responsible for your data?ISON Management LTD is responsible for your data. Our registered address is Temple Court, 5 High Street, Woking, Surrey, GU21 6BH. Our United Kingdom Company Registration Number is 08567441. We are the data controller of all data which we collect from you, and as such we control the ways your personal data is stored and the purposes of its use.


2.)  Personal data we collect about you. Depending on what products and services of ours that you use, we might collect the following kinds of information about you:


Information type


Your name and contact details

When you create an account

Email address, telephone number

When you request a quote

Home or business address

When you book travel

Your travel with us

When you book travel

Other services bought from us

e.g booking visas

Sensitive information about your health

e.g requesting special meals or wheelchair access

Other passenger information

When you book travel with other passengers



In order to provide our services, we may also require passport and or visa information.


Payment card details – your payment information is stored and protected in accordance with best industry practice.


3.) Use of your personal data


We can and will only use your data for one or more of the below reasons:

  • To fulfil a contract, we have with you
  • If we have a legal duty to use your data
  • When you consent to it
  • When it is in our legitimate interests -business or commercial reasons.


We will never unfairly put our legitimate interests above what is best for you


3b.) What we use your personal data for. The below is a table of examples of situations that require use of your personal data.


What we use your personal data for

Legal grounds for using it

Our legitimate interests

To provide services

To enable contract fulfilment with your consent

Keeping your records up to date

To communicate and manage our relationship with you

To help identify customers for new products or services

managing your travel bookings

To improve client experience

keeping essential visa and passport information on file

To simplify travel booking process

To meet health and safety responsibilities

Keeping sensitive medical details to understand client needs

Special meal requirements- Wheelchair assistance

Support Public Bodies

keeping essential visa and passport information on file

Supplying passport information to national immigration services

To respond to complaints

To manage our relationship with you

Access of previous booking details in order to investigate issues.

Business Processes and fulfilling administrative purposes

To effectively make and manage travel bookings

Making and amending bookings

Brand development, product testing

To help identify customers for new products or services

Marketing emails, testing of new database software


4.)  How we use your data to personalise our service that we offer to you. 

We use data to try and understand more about you and your preferences. We store data supplied by you in order to fulfil and improve our customer service obligations to you.
Examples of where we do this are:

  • To commutate with you.
  • To apply your booking preferences
  • Marketing – we may send you marketing communications, these will be
    in relation to products and services that we feel may interest you.
    Please note : If you ask us to stop sending marketing emails, we will keep a note of your data in order to make sure that we adhere to your request.


5.)  Period of time that we keep your data
We will keep your personal data for as long as we need it. This will depend on what we are using it for. We will actively review data we hold and where we find there is no longer a customer, legal or business need for us to hold it, we will dispose of it securely.


6.)  How we protect Data. 

We protect data against unauthorised access, unlawful use and accidental loss. We keep security measures under review and adhere to industry standards.


7.)  Sharing Data
We share personal data with the following:

  • Government Authorities
  • Transport Companies- Airlines, hotels etc.


8.)  Your rights

  • You are entitled to see copies of all personal data held by us, and to amend or delete such data.
  • You can limit or object to processing of data.
  • You can withdraw consent for storage of data at anytime.


9.) How can I contact you?

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to the Data Protection Officer at:


Data Protection Officer Colin M. Howard
ISON Management Ltd


Temple Court

5 High Street Woking

GU21 6BH

Mob 07891 223443



10. Changes to this Privacy Notice

We will check this policy from time to time and post any changes here.

We may also let you know about these changes by email, voicemail, text or media message.



11. Resolving Privacy Issues

We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner’s Office at any time. You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.



Download a Copy of the Privacy Policy